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Have questions about certification? Need support? We're here to guide you through your professional journey.
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Saturday
10:00 AM - 4:00 PM
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Frequently Asked Questions
Quick answers to common questions
What is the typical response time for inquiries?
We typically respond to all inquiries within 24-48 business hours. For urgent matters related to certification deadlines,
please mark your email as "URGENT" in the subject line.
How can I track my certification application status?
You can track your application status by logging into your PPA portal account. Additionally,
you'll receive email updates at each stage of the certification process.
What documentation should I include with my inquiry?
For certification-related inquiries, please include your application ID if available. For technical issues,
screenshots and detailed descriptions help us resolve issues faster.
Can I schedule a consultation call?
Yes, consultation calls can be scheduled for partnership opportunities and institutional inquiries.
Please submit your request through the contact form with preferred dates and times.
Is support available in languages other than English?
Currently, our primary support is in English. However, we're expanding our multilingual support capabilities.
Please indicate your preferred language in your inquiry.
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